{"id":4310,"date":"2024-10-10T03:11:33","date_gmt":"2024-10-10T03:11:33","guid":{"rendered":"https:\/\/edu.dtsoft.vn\/khohoclieu\/?p=4310"},"modified":"2024-10-10T03:11:33","modified_gmt":"2024-10-10T03:11:33","slug":"bat-mi-phuong-phap-cham-soc-khach-hang-hieu-qua-cho-moi-doanh-nghiep","status":"publish","type":"post","link":"https:\/\/edu.dtsoft.vn\/khohoclieu\/bat-mi-phuong-phap-cham-soc-khach-hang-hieu-qua-cho-moi-doanh-nghiep\/","title":{"rendered":"B\u1eadt m\u00ed ph\u01b0\u01a1ng ph\u00e1p ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3 cho m\u1ecdi doanh nghi\u1ec7p"},"content":{"rendered":"

1. C\u00f3 m\u1eb7t ngay khi kh\u00e1ch h\u00e0ng c\u1ea7n, m\u1ecdi l\u00fac m\u1ecdi n\u01a1i<\/strong><\/h2>\n

\u00a0<\/strong><\/p>\n

\"B\u1eadt\n<\/div>\n
C\u00e1ch ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/strong>\u00a0ngay khi kh\u00e1ch h\u00e0ng xu\u1ea5t hi\u1ec7n nhu c\u1ea7u s\u1ebd khi\u1ebfn kh\u00e1ch h\u00e0ng c\u1ea3m nh\u1eadn t\u1ed1t h\u01a1n v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m d\u1ecbch v\u1ee5 c\u1ee7a doanh nghi\u1ec7p. V\u00ec th\u1ebf, k\u1ec3 c\u1ea3 ngo\u00e0i gi\u1edd l\u00e0m vi\u1ec7c, doanh nghi\u1ec7p n\u00ean c\u1eed m\u1ed9t s\u1ed1 nh\u00e2n vi\u00ean tr\u1ef1c t\u1ed5ng \u0111\u00e0i \u0111\u1ec3 k\u1ecbp th\u1eddi gi\u1ea3i \u0111\u00e1p nh\u1eefng th\u1eafc m\u1eafc c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n

Xem th\u00eam:\u00a0Ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/a><\/div>\n

2. N\u1eafm b\u1eaft nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng ngay c\u1ea3 tr\u01b0\u1edbc khi kh\u00e1ch h\u00e0ng xu\u1ea5t hi\u1ec7n nhu c\u1ea7u<\/em><\/strong><\/h3>\n
D\u1ef1 b\u00e1o nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng l\u00e0 m\u1ed9t trong nh\u1eefng \u0111i\u1ec3m kh\u00e1c bi\u1ec7t m\u00e0 n\u1ebfu doanh nghi\u1ec7p n\u00e0o c\u00f3 th\u1ec3 l\u00e0m \u0111\u01b0\u1ee3c, doanh nghi\u1ec7p \u0111\u00f3 ch\u1eafc ch\u1eafn s\u1ebd thu \u0111\u01b0\u1ee3c ngu\u1ed3n doanh thu l\u1edbn. \u0110\u1ec3 c\u00f3 th\u1ec3 d\u1ef1 b\u00e1o ch\u00ednh x\u00e1c nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng, c\u1ea7n tr\u1ea3i qua r\u1ea5t nhi\u1ec1u b\u01b0\u1edbc v\u00e0 nhi\u1ec1u c\u00f4ng \u0111o\u1ea1n ph\u1ee9c t\u1ea1p, \u0111\u1ed3ng th\u1eddi \u0111\u00f2i h\u1ecfi nh\u00e2n l\u1ef1c chuy\u00ean m\u00f4n s\u00e2u trong ngh\u1ec1.<\/div>\n

3. T\u00e2m ni\u1ec7m: kh\u00e1ch h\u00e0ng lu\u00f4n lu\u00f4n \u0111\u00fang<\/em><\/strong><\/h3>\n
D\u00f9 kh\u00e1ch h\u00e0ng c\u00f3 b\u1ea5t k\u1ef3 ph\u00e0n n\u00e0n n\u00e0o, c\u00e1c nh\u00e2n vi\u00ean t\u1ea1i c\u1eeda h\u00e0ng v\u00e0 c\u00e1c nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng tr\u1ef1c \u0111i\u1ec7n tho\u1ea1i \u0111\u1ec1u ph\u1ea3i ghi nh\u1eadn v\u00e0 t\u00ecm c\u00e1ch kh\u1eafc ph\u1ee5c ho\u1eb7c h\u00f3a gi\u1ea3i v\u1ea5n \u0111\u1ec1. Nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng kh\u00f4ng n\u00ean ng\u1eaft l\u1eddi kh\u00e1ch h\u00e0ng khi kh\u00e1ch h\u00e0ng \u0111ang n\u00f3i.<\/div>\n

4. Ki\u00ean nh\u1eabn gi\u1ea3i th\u00edch v\u1edbi kh\u00e1ch h\u00e0ng<\/em><\/strong><\/h3>\n
Trong tr\u01b0\u1eddng h\u1ee3p kh\u00e1ch h\u00e0ng ch\u01b0a hi\u1ec3u ho\u1eb7c th\u1ef1c hi\u1ec7n ch\u01b0a \u0111\u00fang v\u1edbi nh\u1eefng h\u01b0\u1edbng d\u1eabn, ho\u1eb7c th\u1eadm ch\u00ed c\u00f3 nguy c\u01a1 x\u1ea3y ra xung \u0111\u1ed9t th\u00ec nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u1ea7n ki\u00ean nh\u1eabn khi \u0111\u1ed1i m\u1eb7t v\u1edbi kh\u00e1ch h\u00e0ng. Doanh nghi\u1ec7p c\u00f3 th\u1ec3 \u0111\u01b0a ra nh\u1eefng cam k\u1ebft ho\u1eb7c h\u1ee9a h\u1eb9n \u0111\u1ec3 khi\u1ebfn kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y y\u00ean t\u00e2m h\u01a1n.<\/p>\n

Xem th\u00eam:\u00a0C\u00e1ch ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u0169 hi\u1ec7u qu\u1ea3, \u00edt th\u1eddi gian m\u00e0 kh\u00e1ch lu\u00f4n y\u00eau qu\u00fd<\/a><\/div>\n

5. B\u00ecnh t\u0129nh x\u1eed l\u00fd khi ph\u00e1t sinh c\u00e1c v\u1ea5n \u0111\u1ec1<\/em><\/strong><\/h3>\n
M\u1ed9t khi ph\u00e1t sinh v\u1ea5n \u0111\u1ec1, ng\u01b0\u1eddi ti\u1ebfp nh\u1eadn v\u00e0 x\u1eed l\u00fd th\u00f4ng tin c\u1ea7n h\u1ebft s\u1ee9c b\u00ecnh t\u0129nh \u0111\u1ec3 tr\u00e1nh \u0111\u1ed5 l\u1ed7i oan cho m\u1ed9t s\u1ed1 b\u1ed9 ph\u1eadn ho\u1eb7c tr\u00e1ch m\u00f3c, n\u1eb7ng l\u1eddi v\u1edbi kh\u00e1ch h\u00e0ng. Vi\u1ec7c thi\u1ebfu b\u00ecnh t\u0129nh c\u00f3 th\u1ec3 \u0111em \u0111\u1ebfn nh\u1eefng h\u1eadu qu\u1ea3 kh\u00f4n l\u01b0\u1eddng, kh\u00f4ng ch\u1ec9 l\u00e0m m\u1ea5t h\u00ecnh \u1ea3nh v\u1ec1 c\u00e1 nh\u00e2n m\u00e0 c\u00f2n l\u00e0m \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn uy t\u00edn c\u1ee7a th\u01b0\u01a1ng hi\u1ec7u, ti\u1ebfng x\u1ea5u \u0111\u1ed3n xa, ch\u1eafc ch\u1eafn doanh nghi\u1ec7p s\u1ebd g\u1eb7p nhi\u1ec1u \u1ea3nh h\u01b0\u1edfng, \u0111\u1eb7c bi\u1ec7t n\u1ebfu ng\u01b0\u1eddi ph\u00e1t ng\u00f4n ho\u1eb7c x\u1eed l\u00fd kh\u1ee7ng ho\u1ea3ng n\u1eafm gi\u1eef m\u1ed9t v\u1ecb tr\u00ed quan tr\u1ecdng trong doanh nghi\u1ec7p.<\/div>\n

6. Trung th\u1ef1c chia s\u1ebb th\u00f4ng tin v\u1edbi kh\u00e1ch h\u00e0ng<\/em><\/strong><\/h3>\n
Trung th\u1ef1c l\u00e0 m\u1ed9t y\u1ebfu t\u1ed1 quan tr\u1ecdng c\u1ea7n \u0111\u01b0\u1ee3c \u0111\u1ec1 cao. N\u1ebfu nh\u01b0 qu\u1ea3ng c\u00e1o c\u00f3 th\u1ec3 ph\u00f3ng \u0111\u1ea1i v\u1ec1 \u01b0u \u0111i\u1ec3m c\u1ee7a s\u1ea3n ph\u1ea9m th\u00ec t\u01b0 v\u1ea5n c\u1ee7a nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng v\u00e0 nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng n\u00ean th\u00e0nh th\u1ef1c trong vi\u1ec7c chia s\u1ebb th\u00f4ng tin. S\u1ef1 tr\u1ee3 gi\u00fap gi\u00fap kh\u00e1ch h\u00e0ng \u0111\u01b0a ra nh\u1eefng quy\u1ebft \u0111\u1ecbnh ch\u00ednh x\u00e1c s\u1ebd khi\u1ebfn kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y h\u00e0i l\u00f2ng v\u00e0 an t\u00e2m khi s\u1eed d\u1ee5ng nh\u1eefng s\u1ea3n ph\u1ea9m kh\u00e1c c\u1ee7a doanh nghi\u1ec7p.<\/div>\n

7. Hi\u1ec3u t\u01b0\u1eddng t\u1eadn v\u1ec1 s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a ch\u00ednh m\u00ecnh<\/em><\/strong><\/h3>\n
M\u1ed9t nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng s\u1ebd kh\u00f4ng th\u1ec3 ho\u00e0n th\u00e0nh t\u1ed1t c\u00f4ng vi\u1ec7c c\u1ee7a m\u00ecnh, g\u1eedi t\u1edbi kh\u00e1ch h\u00e0ng nh\u1eefng t\u01b0 v\u1ea5n ch\u00ednh x\u00e1c, h\u1eefu \u00edch v\u00e0 \u0111\u00e1ng tin c\u1eady n\u1ebfu ch\u00ednh h\u1ecd kh\u00f4ng th\u1ea5u hi\u1ec3u v\u1ec1 s\u1ea3n ph\u1ea9m d\u1ecbch v\u1ee5 c\u1ee7a ch\u00ednh m\u00ecnh. Kh\u00e1ch h\u00e0ng kh\u00f4ng ph\u1ea3i nh\u1eefng k\u1ebb ng\u1ed1c, ch\u00ednh v\u00ec th\u1ebf, s\u1ef1 am hi\u1ec3u s\u1ebd khi\u1ebfn nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng s\u1ebd khi\u1ebfn nh\u1eefng t\u01b0 v\u1ea5n tr\u1edf n\u00ean \u0111\u00e1ng tin c\u1eady h\u01a1n. \u0110\u1ed3ng th\u1eddi vi\u1ec7c hi\u1ec3u s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u0169ng khi\u1ebfn nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng t\u1ef1 tin h\u01a1n khi tr\u00f2 chuy\u1ec7n c\u00f9ng c\u00e1c v\u1ecb Th\u01b0\u1ee3ng \u0110\u1ebf. \u0110\u1ed3ng th\u1eddi, tr\u01b0\u1edbc m\u1ed7i t\u00ecnh hu\u1ed1ng ph\u00e1t sinh, h\u1ecd s\u1ebd nhanh ch\u00f3ng t\u00ecm ra c\u00e1ch x\u1eed l\u00fd ph\u00f9 h\u1ee3p, mang \u0111\u1ebfn l\u1ee3i \u00edch cho c\u1ea3 hai b\u00ean: kh\u00e1ch h\u00e0ng v\u00e0 doanh nghi\u1ec7p.<\/div>\n

8. R\u00e8n luy\u1ec7n k\u1ef9 n\u0103ng quan s\u00e1t, l\u1eafng nghe, ghi nh\u1edb, h\u1ecdc h\u1ecfi<\/em><\/strong><\/h3>\n
K\u1ef9 n\u0103ng quan s\u00e1t, l\u1eafng nghe kh\u00f4ng bao gi\u1edd l\u00e0 th\u1eeba, \u0111\u1eb7c bi\u1ec7t v\u1edbi nh\u1eefng ng\u01b0\u1eddi th\u01b0\u1eddng xuy\u00ean ph\u1ea3i l\u00e0m vi\u1ec7c v\u1edbi kh\u00e1ch h\u00e0ng. S\u1ef1 quan s\u00e1t, l\u1eafng nghe s\u00e2u s\u1eafc c\u00f3 th\u1ec3 gi\u00fap nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng t\u00ecm ra tr\u1ecdng t\u00e2m cu\u1ed9c tr\u00f2 chuy\u1ec7n, d\u1ec5 d\u00e0ng kh\u01a1i g\u1ee3i c\u1ea3m x\u00fac mua h\u00e0ng v\u00e0 y\u00eau m\u1ebfn s\u1ea3n ph\u1ea9m c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n

Xem th\u00eam:\u00a0Chi\u1ebfn l\u01b0\u1ee3c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3 t\u0103ng kh\u00e1ch h\u00e0ng \u0111\u1ebfn h\u01a1n 200%<\/a><\/div>\n

9. \u0110\u1eb7t l\u1ee3i \u00edch c\u1ee7a kh\u00e1ch h\u00e0ng l\u00ean tr\u00ean l\u1ee3i \u00edch c\u1ee7a b\u1ea3n th\u00e2n<\/em><\/strong><\/h3>\n
C\u00f3 m\u1ed9t s\u1ef1 th\u1eadt l\u00e0 n\u1ebfu kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y m\u00ecnh nh\u1eadn \u0111\u01b0\u1ee3c nhi\u1ec1u l\u1ee3i \u00edch t\u1eeb s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a doanh nghi\u1ec7p, kh\u00e1ch h\u00e0ng s\u1ebd n\u1ea3y sinh t\u00e2m l\u00fd bi\u1ebft \u01a1n v\u00e0 lu\u00f4n nh\u1edb v\u1ec1 doanh nghi\u1ec7p th\u00f4ng qua nh\u1eefng \u1ea5n t\u01b0\u1ee3ng t\u1ed1t \u0111\u1eb9p. Ch\u00ednh v\u00ec th\u1ebf, d\u00f9 l\u00e0 m\u1ed9t l\u1eddi n\u00f3i, h\u00e0nh \u0111\u1ed9ng hay m\u1ed9t chi\u1ebfn d\u1ecbch tri\u1ec3n khai th\u00ec doanh nghi\u1ec7p c\u0169ng \u0111\u1ec1u n\u00ean \u0111\u1eb7t l\u1ee3i \u00edch c\u1ee7a kh\u00e1ch h\u00e0ng l\u00ean \u0111\u1ea7u b\u00ean c\u1ea1nh l\u1ee3i \u00edch v\u1ec1 doanh thu v\u00e0 uy t\u00edn c\u1ee7a doanh nghi\u1ec7p. \u0110i\u1ec1u t\u1ea5t y\u1ebfu, l\u1ee3i \u00edch kh\u00e1ch h\u00e0ng gia t\u0103ng, doanh thu v\u00e0 uy t\u00edn c\u1ee7a doanh nghi\u1ec7p c\u0169ng s\u1ebd t\u0103ng l\u00ean.<\/div>\n

10. Ch\u00fa tr\u1ecdng g\u00f3p \u00fd c\u1ee7a kh\u00e1ch h\u00e0ng, n\u1ed7 l\u1ef1c c\u1ea3i ti\u1ebfn s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5<\/em><\/strong><\/h3>\n
Kh\u00e1ch h\u00e0ng l\u00e0 \u0111\u1ed1i t\u01b0\u1ee3ng cu\u1ed1i c\u00f9ng s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m. V\u00ec v\u1eady, nh\u1eefng \u0111\u00f3ng g\u00f3p, \u0111\u00e1nh gi\u00e1 c\u1ee7a h\u1ecd v\u00f4 c\u00f9ng c\u00f3 gi\u00e1 tr\u1ecb. Kh\u00f4ng ch\u1ec9 b\u1ed9 ph\u1eadn ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng m\u00e0 c\u00e1c b\u1ed9 ph\u1eadn kh\u00e1c l\u00e0m vi\u1ec7c tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng nh\u01b0 b\u1ed9 ph\u1eadn Marketing, b\u1ed9 ph\u1eadn giao h\u00e0ng c\u0169ng n\u00ean l\u01b0u l\u1ea1i nh\u1eefng \u0111\u00f3ng g\u00f3p c\u1ee7a kh\u00e1ch h\u00e0ng sau \u0111\u00f3 t\u1ed5ng h\u1ee3p l\u1ea1i v\u00e0 \u0111\u01b0a ra nh\u1eefng \u0111\u1ec1 xu\u1ea5t c\u1ea3i ti\u1ebfn \u0111\u1ec3 s\u1ea3n ph\u1ea9m d\u1ecbch v\u1ee5 c\u1ee7a doanh nghi\u1ec7p ng\u00e0y c\u00e0ng t\u1ed1t h\u01a1n n\u1eefa.<\/div>\n

11. Ghi nh\u1edb nh\u1eefng th\u00f4ng tin \u0111\u1eb7c bi\u1ec7t c\u1ee7a kh\u00e1ch h\u00e0ng<\/em><\/strong><\/h3>\n
N\u00ean l\u01b0u l\u1ea1i c\u00e1c th\u00f4ng tin \u0111\u1eb7c bi\u1ec7t c\u1ee7a kh\u00e1ch h\u00e0ng nh\u01b0 ng\u00e0y sinh, d\u1ecbp k\u1ef7 ni\u1ec7m \u0111\u1eb7c bi\u1ec7t,\u2026 \u0111\u1ec3 c\u00f3 th\u1ec3 g\u1eedi \u0111\u1ebfn kh\u00e1ch h\u00e0ng nh\u1eefng l\u1eddi ch\u00fac, nh\u1eefng m\u00f3n qu\u00e0 \u0111\u00fang l\u00fac nh\u1ea5t. \u0110i\u1ec1u n\u00e0y s\u1ebd khi\u1ebfn kh\u00e1ch h\u00e0ng ghi nh\u1edb v\u1ec1 d\u1ea5u \u1ea5n th\u01b0\u01a1ng hi\u1ec7u v\u1edbi nh\u1eefng c\u1ea3m x\u00fac t\u1ed1t \u0111\u1eb9p v\u00e0 c\u00f3 th\u1ec3 tr\u1edf th\u00e0nh \u0111\u1ea1i s\u1ee9 th\u01b0\u01a1ng hi\u1ec7u, lan truy\u1ec1n nh\u1eefng th\u00f4ng \u0111i\u1ec7p c\u1ee7a doanh nghi\u1ec7p \u0111\u1ebfn b\u1ea1n b\u00e8, ng\u01b0\u1eddi th\u00e2n c\u1ee7a h\u1ecd.<\/p>\n

\u0110\u1ec3 h\u1ed7 tr\u1ee3 t\u1ed1t nh\u1ea5t cho qu\u00e1 tr\u00ecnh ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng v\u00e0 Marketing, doanh nghi\u1ec7p n\u00ean tham kh\u1ea3o v\u1ec1 m\u1ed9t s\u1ed1 h\u1ec7 th\u1ed1ng h\u1ed7 tr\u1ee3 \u0111i\u1ec3n h\u00ecnh nh\u01b0\u00a0ERPViet\u00a0v\u1edbi nh\u1eefng t\u00ednh n\u0103ng n\u1ed5i tr\u1ed9i trong\u00a0ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng v\u00e0 Marketing hi\u1ec7u qu\u1ea3<\/a>. Ch\u1eafc ch\u1eafn v\u1edbi ERPViet, doanh nghi\u1ec7p s\u1ebd kh\u00f4ng c\u00f2n \u0111au \u0111\u1ea7u \u0111i t\u00ecm l\u1eddi gi\u1ea3i cho qu\u00e1 tr\u00ecnh ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u1ee7a ch\u00ednh doanh nghi\u1ec7p m\u00ecnh.<\/div>\n","protected":false},"excerpt":{"rendered":"

B\u1eadt m\u00ed ph\u01b0\u01a1ng ph\u00e1p ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3 cho m\u1ecdi doanh nghi\u1ec7p<\/p>\n","protected":false},"author":1,"featured_media":4311,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"cybocfi_hide_featured_image":"yes","footnotes":""},"categories":[95],"tags":[],"class_list":["post-4310","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ky-nang-cham-soc-khach-hang"],"_links":{"self":[{"href":"https:\/\/edu.dtsoft.vn\/khohoclieu\/wp-json\/wp\/v2\/posts\/4310","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/edu.dtsoft.vn\/khohoclieu\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/edu.dtsoft.vn\/khohoclieu\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/edu.dtsoft.vn\/khohoclieu\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/edu.dtsoft.vn\/khohoclieu\/wp-json\/wp\/v2\/comments?post=4310"}],"version-history":[{"count":1,"href":"https:\/\/edu.dtsoft.vn\/khohoclieu\/wp-json\/wp\/v2\/posts\/4310\/revisions"}],"predecessor-version":[{"id":4312,"href":"https:\/\/edu.dtsoft.vn\/khohoclieu\/wp-json\/wp\/v2\/posts\/4310\/revisions\/4312"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/edu.dtsoft.vn\/khohoclieu\/wp-json\/wp\/v2\/media\/4311"}],"wp:attachment":[{"href":"https:\/\/edu.dtsoft.vn\/khohoclieu\/wp-json\/wp\/v2\/media?parent=4310"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/edu.dtsoft.vn\/khohoclieu\/wp-json\/wp\/v2\/categories?post=4310"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/edu.dtsoft.vn\/khohoclieu\/wp-json\/wp\/v2\/tags?post=4310"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}