{"id":4317,"date":"2024-10-10T04:07:42","date_gmt":"2024-10-10T04:07:42","guid":{"rendered":"https:\/\/edu.dtsoft.vn\/khohoclieu\/?p=4317"},"modified":"2024-10-10T04:07:42","modified_gmt":"2024-10-10T04:07:42","slug":"10-cach-xu-ly-tinh-huong-khach-hang-phan-nan-ve-san-pham-dich-vu","status":"publish","type":"post","link":"https:\/\/edu.dtsoft.vn\/khohoclieu\/10-cach-xu-ly-tinh-huong-khach-hang-phan-nan-ve-san-pham-dich-vu\/","title":{"rendered":"10 c\u00e1ch x\u1eed l\u00fd t\u00ecnh hu\u1ed1ng kh\u00e1ch h\u00e0ng ph\u00e0n n\u00e0n v\u1ec1 s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5"},"content":{"rendered":"<h2 id=\"xu_ly_tinh_huong_khach_hang_khong_hai_long_muon_tra_san_pham\" dir=\"ltr\" data-auto-toc-id=\"xu_ly_tinh_huong_khach_hang_khong_hai_long_muon_tra_san_pham\">X\u1eed l\u00fd t\u00ecnh hu\u1ed1ng\u00a0kh\u00e1ch h\u00e0ng kh\u00f4ng h\u00e0i l\u00f2ng, mu\u1ed1n tr\u1ea3 s\u1ea3n ph\u1ea9m<\/h2>\n<p dir=\"ltr\">\u0110\u00e2y l\u00e0 t\u00ecnh hu\u1ed1ng m\u00e0 b\u1ea5t c\u1ee9 ai khi b\u00e1n h\u00e0ng c\u0169ng d\u1ec5 d\u00e0ng g\u1eb7p ph\u1ea3i, \u0111\u1eb7c bi\u1ec7t v\u1edbi c\u00e1c s\u1ea3n ph\u1ea9m b\u00e1n l\u1ebb. Kh\u00f4ng \u00edt tr\u01b0\u1eddng h\u1ee3p\u00a0<a href=\"https:\/\/bizfly.vn\/techblog\/khach-hang-la-gi-va-vai-tro-cua-khach-hang.html\" target=\"_blank\" rel=\"noopener\">kh\u00e1ch h\u00e0ng<\/a>\u00a0mu\u1ed1n tr\u1ea3 l\u1ea1i h\u00e0ng nh\u01b0ng c\u1eeda h\u00e0ng nh\u1ea5t quy\u1ebft kh\u00f4ng cho ho\u1eb7c c\u00f3 th\u00e1i \u0111\u1ed9 b\u1ef1c b\u1ed9i. \u0110\u00e2y l\u00e0 c\u00e1ch h\u00e0nh x\u1eed thi\u1ebfu chuy\u00ean nghi\u1ec7p m\u00e0 b\u1ea1n ph\u1ea3i tr\u00e1nh.<\/p>\n<p dir=\"ltr\">\u0110\u1ec3 x\u1eed l\u00fd t\u00ecnh hu\u1ed1ng kh\u00e1ch h\u00e0ng ph\u00e0n n\u00e0n n\u00e0y, b\u1ea1n n\u00ean \u00e1p d\u1ee5ng m\u1ed9t s\u1ed1 bi\u1ec7n ph\u00e1p sau:<\/p>\n<ul dir=\"ltr\">\n<li>Xin l\u1ed7i kh\u00e1ch h\u00e0ng ngay l\u1eadp t\u1ee9c v\u00e0 tr\u1ea5n an kh\u00e1ch h\u00e0ng<\/li>\n<li>B\u00ecnh t\u0129nh h\u1ecfi nguy\u00ean nh\u00e2n v\u00ec sao kh\u00e1ch h\u00e0ng kh\u00f4ng h\u00e0i l\u00f2ng<\/li>\n<li>N\u1ebfu l\u00e0 l\u1ed7i \u1edf ph\u00eda ng\u01b0\u1eddi b\u00e1n, h\u00e3y xin l\u1ed7i kh\u00e1ch h\u00e0ng v\u00e0 cam k\u1ebft s\u1ebd kh\u00f4ng l\u1eb7p l\u1ea1i t\u00ecnh hu\u1ed1ng \u0111\u00e1ng ti\u1ebfc n\u00e0y n\u1eefa.<\/li>\n<li>Li\u00ean h\u1ec7 ngay v\u1edbi qu\u1ea3n l\u00fd\/ng\u01b0\u1eddi c\u00f3 th\u1ea9m quy\u1ec1n \u0111\u1ec3 xin ph\u00e9p gi\u1ea3i quy\u1ebft, \u0111\u1ed5i tr\u1ea3 (trong tr\u01b0\u1eddng h\u1ee3p c\u1eeda h\u00e0ng c\u00f3 quy \u0111\u1ecbnh nghi\u00eam ng\u1eb7t v\u1ec1 ch\u00ednh s\u00e1ch tr\u1ea3 h\u00e0ng).<\/li>\n<li>Tr\u00e1nh t\u1ea5t c\u1ea3 c\u00e1c h\u00e0nh \u0111\u1ed9ng to ti\u1ebfng, n\u1ed5i n\u00f3ng, ho\u1eb7c th\u00e1i \u0111\u1ed9 c\u00e1u k\u1ec9nh, th\u1eadm ch\u00ed c\u00e3i nhau\/g\u00e2y g\u1ed5 v\u1edbi kh\u00e1ch h\u00e0ng.<\/li>\n<\/ul>\n<p><a href=\"https:\/\/bizflyportal.mediacdn.vn\/bizflyportal\/images\/xu-ly-khach-hang-phan-nan-16734267577124.jpg\" data-fancybox=\"techblog_.main_content_blog_Detail_text\"><img decoding=\"async\" src=\"https:\/\/bizflyportal.mediacdn.vn\/thumb_wm\/1000,100\/bizflyportal\/images\/xu-ly-khach-hang-phan-nan-16734267577124.jpg\" alt=\"X\u1eed l\u00fd t\u00ecnh hu\u1ed1ng kh\u00e1ch h\u00e0ng ph\u00e0n n\u00e0n, kh\u00f4ng h\u00e0i l\u00f2ng v\u1ec1 s\u1ea3n ph\u1ea9m\" \/><\/a><\/p>\n<p dir=\"ltr\"><em>X\u1eed l\u00fd t\u00ecnh hu\u1ed1ng kh\u00e1ch h\u00e0ng ph\u00e0n n\u00e0n, kh\u00f4ng h\u00e0i l\u00f2ng v\u1ec1 s\u1ea3n ph\u1ea9m<\/em><a id=\"btn-inlink\" href=\"https:\/\/bizfly.vn\/techblog\/ky-vong-cua-khach-hang.html\" target=\"_blank\" rel=\"noopener\"><\/a><\/p>\n<h2 id=\"xu_ly_tinh_huong_khach_hang_phan_nan_ve_dich_vu\" dir=\"ltr\" data-auto-toc-id=\"xu_ly_tinh_huong_khach_hang_phan_nan_ve_dich_vu\">X\u1eed l\u00fd t\u00ecnh hu\u1ed1ng\u00a0kh\u00e1ch h\u00e0ng ph\u00e0n n\u00e0n v\u1ec1 d\u1ecbch v\u1ee5<\/h2>\n<p dir=\"ltr\">\u0110\u00f4i khi kh\u00e1ch h\u00e0ng qu\u00e1 kh\u00f3 t\u00ednh ho\u1eb7c c\u00f3 y\u00eau c\u1ea7u cao, mu\u1ed1n d\u1ecbch v\u1ee5 c\u1ee7a b\u1ea1n ph\u1ea3i t\u01b0\u01a1ng x\u1ee9ng v\u1edbi nh\u1eefng t\u00ean tu\u1ed5i l\u1edbn. H\u1ecd c\u00f3 th\u1ec3 tr\u1edf n\u00ean t\u1ee9c gi\u1eadn, kh\u00f4ng h\u00e0i l\u00f2ng khi nh\u00e2n vi\u00ean kh\u00f4ng nhanh nh\u1eb9n ho\u1eb7c khu v\u1ef1c \u0111\u1ec3 xe qu\u00e1 b\u1eeba b\u1ed9n m\u00e0 b\u1ea3o v\u1ec7 ch\u01b0a k\u1ecbp s\u1eafp x\u1ebfp.\u00a0M\u1ed9t s\u1ed1 c\u00e1ch gi\u1ea3i quy\u1ebft, x\u1eed l\u00fd t\u00ecnh hu\u1ed1ng kh\u00e1ch h\u00e0ng ph\u00e0n n\u00e0n b\u1ea1n n\u00ean \u00e1p d\u1ee5ng:<\/p>\n<ul dir=\"ltr\">\n<li>B\u00ecnh t\u0129nh v\u00e0 \u0111\u1eebng th\u00e1i \u0111\u1ed9 &#8220;kh\u00f4ng h\u00e0i l\u00f2ng&#8221; l\u1ea1i v\u1edbi kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh.<\/li>\n<li>H\u00e3y l\u1eafng nghe \u00fd ki\u1ebfn kh\u00e1ch h\u00e0ng, n\u1ebfu h\u1ecd kh\u00f4ng th\u1ec3 ki\u1ec3m so\u00e1t c\u1ea3m x\u00fac, h\u00e3y nh\u1eb9 nh\u00e0ng tr\u1ea5n an h\u1ecd.<\/li>\n<li>T\u1ecf ra c\u1ea7u th\u1ecb v\u00e0 s\u1eb5n s\u00e0ng l\u1eafng nghe, s\u1eeda \u0111\u1ed5i, ch\u00e2n th\u00e0nh.<\/li>\n<li>Khi \u0111\u00e3 bi\u1ebft nguy\u00ean nh\u00e2n, h\u00e3y t\u1eeb t\u1ed1n gi\u1ea3i th\u00edch c\u1ee5 th\u1ec3 v\u1ec1 t\u00ecnh hu\u1ed1ng c\u1ee7a kh\u00e1ch, nh\u1eafc l\u1ea1i m\u1ed9t s\u1ed1 quy \u0111\u1ecbnh.<\/li>\n<li>Xin l\u1ed7i v\u00e0 c\u00f9ng b\u00e0n h\u01b0\u1edbng gi\u1ea3i quy\u1ebft th\u1ecfa \u0111\u00e1ng v\u1edbi kh\u00e1ch.<\/li>\n<\/ul>\n<h2 id=\"xu_ly_tinh_huong_khach_hang_che_san_pham_gia_qua_dat\" dir=\"ltr\" data-auto-toc-id=\"xu_ly_tinh_huong_khach_hang_che_san_pham_gia_qua_dat\">X\u1eed l\u00fd t\u00ecnh hu\u1ed1ng kh\u00e1ch h\u00e0ng ch\u00ea s\u1ea3n ph\u1ea9m gi\u00e1 qu\u00e1 \u0111\u1eaft<\/h2>\n<p dir=\"ltr\">Kh\u00e1ch h\u00e0ng lu\u00f4n t\u00ecm ki\u1ebfm nh\u1eefng m\u00f3n \u0111\u1ed3 t\u01b0\u01a1ng t\u1ef1 nhau nh\u01b0ng c\u00f3 gi\u00e1 c\u1ea3 th\u1ea5p h\u01a1n v\u1edbi t\u00e2m l\u00fd ti\u1ebft ki\u1ec7m. \u0110\u01b0\u01a1ng nhi\u00ean kh\u00f4ng ph\u1ea3i l\u00fac n\u00e0o m\u1ee9c gi\u00e1 c\u1ee7a b\u1ea1n c\u0169ng gi\u1ed1ng h\u1ec7t c\u1ee7a \u0111\u1ed1i th\u1ee7. N\u1ebfu kh\u00e1ch h\u00e0ng ch\u00ea s\u1ea3n ph\u1ea9m c\u00f3 gi\u00e1 qu\u00e1 \u0111\u1eaft, b\u1ea1n c\u0169ng \u0111\u1eebng v\u00ec v\u1eady m\u00e0 thay \u0111\u1ed5i th\u00e1i \u0111\u1ed9, ho\u1eb7c &#8220;tr\u1ea3 treo&#8221; nh\u01b0: &#8220;anh\/ch\u1ecb m\u00e0 th\u1ea5y m\u1eafc th\u00ec m\u1eddi anh\/ch\u1ecb sang n\u01a1i kh\u00e1c m\u00e0 mua&#8221;.\u00a0 \u0110\u00e2y l\u00e0 c\u00e1ch x\u1eed l\u00fd t\u00ecnh hu\u1ed1ng kh\u00e1ch h\u00e0ng ph\u00e0n n\u00e0n c\u1ef1c k\u1ef3 y\u1ebfu k\u00e9m, ph\u1ea3n c\u1ea3m.<\/p>\n<p dir=\"ltr\">Trong tr\u01b0\u1eddng h\u1ee3p n\u00e0y, b\u1ea1n n\u00ean:<\/p>\n<ul dir=\"ltr\">\n<li>Th\u1ea5u hi\u1ec3u t\u00e2m l\u00fd c\u1ee7a kh\u00e1ch h\u00e0ng, hi\u1ec3u r\u1eb1ng \u0111\u00e2y l\u00e0 suy ngh\u0129 c\u1ee7a b\u1ea5t c\u1ee9 ai.<\/li>\n<li>Nh\u1eb9 nh\u00e0ng gi\u1ea3i th\u00edch cho kh\u00e1ch h\u00e0ng v\u00ec sao m\u1ee9c gi\u00e1 n\u00e0y l\u00e0 x\u1ee9ng \u0111\u00e1ng, kh\u00e1ch h\u00e0ng nh\u1eadn \u0111\u01b0\u1ee3c l\u1ee3i \u00edch g\u00ec khi mua s\u1ea3n ph\u1ea9m n\u00e0y.<\/li>\n<li>Ghi nh\u1eadn nguy\u00ean nh\u00e2n kh\u00e1ch h\u00e0ng ngh\u0129 r\u1eb1ng s\u1ea3n ph\u1ea9m ch\u01b0a t\u01b0\u01a1ng x\u1ee9ng v\u1edbi gi\u00e1 \u0111\u1ec3 chuy\u1ec3n l\u1ea1i cho ph\u00eda qu\u1ea3n l\u00fd, c\u00f4ng ty.<\/li>\n<\/ul>\n<p>Vi\u1ec7c th\u1ea5u hi\u1ec3u \u0111\u01b0\u1ee3c t\u00e2m l\u00fd c\u1ee7a kh\u00e1ch h\u00e0ng c\u0169ng nh\u01b0 n\u1eafm b\u1eaft c\u00e1c \u0111\u1eb7c \u0111i\u1ec3m t\u00e2m l\u00fd khi mua h\u00e0ng s\u1ebd gi\u00fap doanh nghi\u1ec7p d\u1ec5 d\u00e0ng x\u1eed l\u00fd c\u00e1c t\u00ecnh hu\u1ed1ng m\u00e0 kh\u00e1ch h\u00e0ng ph\u00e0n n\u00e0n m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3 t\u1eeb \u0111\u00f3 mang l\u1ea1i tr\u1ea3i nghi\u1ec7m t\u1ed1t h\u01a1n cho kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh.<\/p>\n<p><a href=\"https:\/\/bizflyportal.mediacdn.vn\/bizflyportal\/images\/xu-ly-tinh-huong-khach-hang-phan-nan01-16734269330946.jpg\" data-fancybox=\"techblog_.main_content_blog_Detail_text\"><img decoding=\"async\" src=\"https:\/\/bizflyportal.mediacdn.vn\/thumb_wm\/1000,100\/bizflyportal\/images\/xu-ly-tinh-huong-khach-hang-phan-nan01-16734269330946.jpg\" alt=\"X\u1eed l\u00fd t\u00ecnh hu\u1ed1ng kh\u00e1ch h\u00e0ng ph\u00e0n n\u00e0n v\u1ec1 gi\u00e1 s\u1ea3n ph\u1ea9m qu\u00e1 \u0111\u1eaft\" \/><\/a><\/p>\n<p><em>X\u1eed l\u00fd t\u00ecnh hu\u1ed1ng kh\u00e1ch h\u00e0ng ph\u00e0n n\u00e0n v\u1ec1\u00a0gi\u00e1 s\u1ea3n ph\u1ea9m qu\u00e1 \u0111\u1eaft<\/em><\/p>\n<h2 id=\"xu_ly_tinh_huong_khach_hang_yeu_cau_mot_tinh_nang_ma_san_pham_cua_ban_khong_co\" dir=\"ltr\" data-auto-toc-id=\"xu_ly_tinh_huong_khach_hang_yeu_cau_mot_tinh_nang_ma_san_pham_cua_ban_khong_co\">X\u1eed l\u00fd t\u00ecnh hu\u1ed1ng kh\u00e1ch h\u00e0ng y\u00eau c\u1ea7u m\u1ed9t t\u00ednh n\u0103ng m\u00e0 s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n kh\u00f4ng c\u00f3<\/h2>\n<p dir=\"ltr\">Kh\u00f4ng ph\u1ea3i s\u1ea3n ph\u1ea9m n\u00e0o c\u0169ng s\u1eb5n s\u00e0ng th\u00eam\/b\u1edbt t\u00ednh n\u0103ng theo nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n<p dir=\"ltr\">\u0110\u1ec3 x\u1eed l\u00fd t\u00ecnh hu\u1ed1ng n\u00e0y, b\u1ea1n n\u00ean:<\/p>\n<ul dir=\"ltr\">\n<li>B\u00ecnh t\u0129nh gi\u1ea3i th\u00edch cho kh\u00e1ch h\u00e0ng bi\u1ebft gi\u1edbi h\u1ea1n t\u00ednh n\u0103ng c\u1ee7a s\u1ea3n ph\u1ea9m.<\/li>\n<li>Gi\u1edbi thi\u1ec7u m\u1ed9t s\u1ed1 s\u1ea3n ph\u1ea9m t\u01b0\u01a1ng t\u1ef1 c\u00f3 t\u00ednh n\u0103ng ph\u00f9 h\u1ee3p v\u1edbi nhu c\u1ea7u c\u1ee7a h\u1ecd<\/li>\n<li>N\u1ebfu s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n c\u00f3 th\u1ec3 th\u00eam t\u00ednh n\u0103ng nh\u01b0ng s\u1ebd t\u0103ng gi\u00e1, h\u00e3y n\u00f3i r\u00f5 r\u00e0ng v\u1edbi kh\u00e1ch. Bi\u1ebft \u0111\u00e2u b\u1ea1n c\u00f3 th\u1ec3 c\u00f3 m\u00e0n up-sell \u1ea5n t\u01b0\u1ee3ng!<\/li>\n<\/ul>\n<h2 id=\"xu_ly_tinh_huong_khach_hang_dua_ra_yeu_cau_vo_ly\" dir=\"ltr\" data-auto-toc-id=\"xu_ly_tinh_huong_khach_hang_dua_ra_yeu_cau_vo_ly\">X\u1eed l\u00fd t\u00ecnh hu\u1ed1ng\u00a0kh\u00e1ch h\u00e0ng \u0111\u01b0a ra y\u00eau c\u1ea7u v\u00f4 l\u00fd<\/h2>\n<p dir=\"ltr\">N\u1ebfu kh\u00e1ch h\u00e0ng y\u00eau c\u1ea7u b\u1ea1n ph\u1ea3i \u0111\u1ec1n b\u00f9 g\u1ea5p 10 l\u1ea7n n\u1ebfu h\u1ecd kh\u00f4ng \u01b0ng \u00fd, tr\u1ea3 l\u1ea1i s\u1ea3n ph\u1ea9m, b\u1ea1n s\u1ebd x\u1eed l\u00fd ra sao? \u0110\u00e2y l\u00e0 nh\u1eefng y\u00eau c\u1ea7u b\u1ea5t h\u1ee3p l\u00fd m\u00e0 r\u1ea5t nhi\u1ec1u kh\u00e1ch h\u00e0ng &#8220;kh\u00f3 t\u00ednh&#8221; hay \u0111\u01b0a ra. Nhi\u1ec1u tr\u01b0\u1eddng h\u1ee3p kh\u00e1ch h\u00e0ng qu\u00e1 m\u1ea1nh m\u1ebd \u0111\u00f2i h\u1ecfi khi\u1ebfn nh\u00e2n vi\u00ean b\u1ef1c t\u1ee9c, n\u00f3ng gi\u1eadn.<\/p>\n<p dir=\"ltr\">Trong t\u00ecnh hu\u1ed1ng n\u00e0y, b\u1ea1n c\u00f3 th\u1ec3:<\/p>\n<ul dir=\"ltr\">\n<li>Th\u1ec3 hi\u1ec7n kh\u1ea3 n\u0103ng thuy\u1ebft ph\u1ee5c c\u1ee7a b\u1ea3n th\u00e2n \u0111\u1ec3 gi\u00fap kh\u00e1ch thay \u0111\u1ed5i \u00fd \u0111\u1ecbnh trong t\u1ef1 nguy\u1ec7n.<\/li>\n<li>B\u00ecnh t\u0129nh gi\u1ea3i th\u00edch v\u00e0 \u0111\u1ec1 xu\u1ea5t m\u1ed9t s\u1ed1 tr\u01b0\u1eddng h\u1ee3p thay \u0111\u1ed5i kh\u00e1c v\u1eabn \u0111\u1ea3m b\u1ea3o quy\u1ec1n l\u1ee3i cho c\u1eeda h\u00e0ng.<\/li>\n<\/ul>\n<p><a href=\"https:\/\/bizflyportal.mediacdn.vn\/bizflyportal\/images\/xu-ly-tinh-huong-khach-hang-phan-nan02-16734270585623.jpg\" data-fancybox=\"techblog_.main_content_blog_Detail_text\"><img decoding=\"async\" src=\"https:\/\/bizflyportal.mediacdn.vn\/thumb_wm\/1000,100\/bizflyportal\/images\/xu-ly-tinh-huong-khach-hang-phan-nan02-16734270585623.jpg\" alt=\"X\u1eed l\u00fd t\u00ecnh hu\u1ed1ng m\u00e0 kh\u00e1ch h\u00e0ng \u0111\u01b0a ra nh\u1eefng y\u00eau c\u1ea7u v\u00f4 l\u00fd\" \/><\/a><\/p>\n<p><em>X\u1eed l\u00fd t\u00ecnh hu\u1ed1ng m\u00e0 kh\u00e1ch h\u00e0ng \u0111\u01b0a ra nh\u1eefng y\u00eau c\u1ea7u v\u00f4 l\u00fd<\/em><\/p>\n<h2 id=\"xu_ly_tinh_huong_khach_hang_phan_nan_ve_loi_cua_san_pham\" dir=\"ltr\" data-auto-toc-id=\"xu_ly_tinh_huong_khach_hang_phan_nan_ve_loi_cua_san_pham\">X\u1eed l\u00fd t\u00ecnh hu\u1ed1ng kh\u00e1ch h\u00e0ng ph\u00e0n n\u00e0n v\u1ec1 l\u1ed7i c\u1ee7a S\u1ea3n ph\u1ea9m<\/h2>\n<p dir=\"ltr\">\u0110\u00e2y l\u00e0 t\u00ecnh hu\u1ed1ng \u0111\u00e1ng ti\u1ebfc, \u0111\u1eb7c bi\u1ec7t hay x\u1ea3y ra v\u1edbi kinh doanh online.<\/p>\n<ul dir=\"ltr\">\n<li>\u0110\u1eebng v\u1ed9i \u0111\u1ed5 l\u1ed7i cho kh\u00e1ch h\u00e0ng hay b\u1ecf m\u1eb7c kh\u00e1ch, \u0111\u1ed5i s\u1ea3n ph\u1ea9m m\u00e0 kh\u00f4ng xin l\u1ed7i. N\u00ean nh\u1edb, c\u00e1ch x\u1eed l\u00fd t\u00ecnh hu\u1ed1ng kh\u00e1ch h\u00e0ng ph\u00e0n n\u00e0n t\u1ed1t nh\u1ea5t l\u00e0 lu\u00f4n b\u00ecnh t\u0129nh l\u1eafng nghe, kh\u00f4ng \u0111\u1ed5 l\u1ed7i.<\/li>\n<li>T\u00ecm hi\u1ec3u c\u1ee5 th\u1ec3 kh\u00e1ch h\u00e0ng nh\u1eadn s\u1ea3n ph\u1ea9m l\u1ed7i nh\u01b0 th\u1ebf n\u00e0o, l\u1ed7i do b\u1ed9 ph\u1eadn s\u1ea3n xu\u1ea5t hay giao v\u1eadn. T\u1eeb \u0111\u00f3 \u0111\u01b0a ra ph\u01b0\u01a1ng \u00e1n x\u1eed l\u00fd h\u1ee3p t\u00ecnh h\u1ee3p l\u00fd nh\u1ea5t.<\/li>\n<li>B\u1ea1n n\u00ean ghi nh\u1eadn th\u00f4ng tin chi ti\u1ebft \u0111\u1ec3 l\u00e0m vi\u1ec7c l\u1ea1i v\u1edbi b\u1ed9 ph\u1eadn ch\u1ecbu tr\u00e1ch nhi\u1ec7m, tr\u00e1nh x\u1ea3y ra t\u00ecnh tr\u1ea1ng t\u01b0\u01a1ng t\u1ef1.<\/li>\n<\/ul>\n<h2 id=\"xu_ly_tinh_huong_khach_hang_nong_tinh\" dir=\"ltr\" data-auto-toc-id=\"xu_ly_tinh_huong_khach_hang_nong_tinh\">X\u1eed l\u00fd t\u00ecnh hu\u1ed1ng kh\u00e1ch h\u00e0ng n\u00f3ng t\u00ednh<\/h2>\n<p dir=\"ltr\">D\u00f9 kh\u00e1ch h\u00e0ng c\u00f3 n\u00f3ng t\u00ednh \u0111\u1ebfn \u0111\u00e2u, c\u00f3 l\u1eddi n\u00f3i n\u1eb7ng l\u1eddi \u0111\u1ebfn \u0111\u00e2u th\u00ec nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng c\u0169ng kh\u00f4ng bao gi\u1edd c\u00e3i nhau tay \u0111\u00f4i l\u1ea1i.<\/p>\n<p dir=\"ltr\">C\u00e1ch x\u1eed l\u00fd t\u00ecnh hu\u1ed1ng kh\u00e1ch h\u00e0ng ph\u00e0n n\u00e0n, n\u00f3ng t\u00ednh nh\u01b0 n\u00e0y c\u1ea7n c\u00f3 s\u1ef1 b\u00ecnh t\u0129nh, ki\u00ean nh\u1eabn v\u00e0 ki\u1ec3m so\u00e1t c\u1ea3m x\u00fac.<\/p>\n<ul dir=\"ltr\">\n<li>B\u1ea1n n\u00ean im l\u1eb7ng l\u1eafng nghe v\u00e0 c\u00f3 s\u1ef1 ph\u1ea3n h\u1ed3i h\u1ee3p l\u00fd v\u1edbi h\u1ecd.<\/li>\n<li>T\u00ecm hi\u1ec3u nguy\u00ean nh\u00e2n v\u00ec sao h\u1ecd c\u00e1u g\u1eaft, n\u00f3i chuy\u1ec7n h\u00f2a gi\u1ea3i v\u1edbi th\u00e1i \u0111\u1ed9 l\u1ecbch s\u1ef1, nh\u00e3 nh\u1eb7n.<\/li>\n<li>\u0110\u01b0a ra h\u01b0\u1edbng gi\u1ea3i quy\u1ebft nh\u1eb9 nh\u00e0ng, kh\u00f4ng qu\u00ean k\u00e8m theo l\u1eddi xin l\u1ed7i ch\u00e2n t\u00ecnh v\u00e0 h\u1ee9a h\u1eb9n s\u1ebd c\u1ea3i thi\u1ec7n ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 h\u01a1n.<\/li>\n<\/ul>\n<h2 id=\"xu_ly_tinh_huong_khach_hang_thac_mac_ma_ban_chua_co_cau_tra_loi\" dir=\"ltr\" data-auto-toc-id=\"xu_ly_tinh_huong_khach_hang_thac_mac_ma_ban_chua_co_cau_tra_loi\">X\u1eed l\u00fd t\u00ecnh hu\u1ed1ng kh\u00e1ch h\u00e0ng th\u1eafc m\u1eafc m\u00e0 b\u1ea1n ch\u01b0a c\u00f3 c\u00e2u tr\u1ea3 l\u1eddi<\/h2>\n<p dir=\"ltr\">C\u00f3 nh\u1eefng c\u00e2u h\u1ecfi &#8220;h\u00f3c b\u00faa&#8221; m\u00e0 b\u1ea1n kh\u00f4ng th\u1ec3 tr\u1ea3 l\u1eddi, nh\u01b0ng kh\u00e1ch h\u00e0ng s\u1ebd c\u1ea3m th\u1ea5y kh\u00f4ng h\u00e0i l\u00f2ng n\u1ebfu b\u1ea1n kh\u00f4ng \u0111\u01b0a ra ph\u1ea3n h\u1ed3i r\u00f5 r\u00e0ng. \u0110\u1ec3 tr\u00e1nh m\u1ea5t \u0111i\u1ec3m trong m\u1eaft kh\u00e1ch, b\u1ea1n c\u00f3 th\u1ec3 \u00e1p d\u1ee5ng:<\/p>\n<ul dir=\"ltr\">\n<li>Ghi nh\u1eadn c\u00e2u h\u1ecfi c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 xin ph\u00e9p \u0111i t\u00ecm hi\u1ec3u l\u1ea1i k\u1ef9 th\u00f4ng tin \u1edf ng\u01b0\u1eddi c\u00f3 th\u1ea9m quy\u1ec1n\/chuy\u00ean m\u00f4n.<\/li>\n<li>N\u00f3i v\u1edbi kh\u00e1ch r\u1eb1ng b\u1ea1n s\u1ebd \u0111\u01b0a ra c\u00e2u tr\u1ea3 l\u1eddi trong th\u1eddi gian s\u1edbm nh\u1ea5t.<\/li>\n<li>Kh\u00f4ng bao gi\u1edd \u1ea5p \u00fang, n\u00f3i d\u1ed1i ho\u1eb7c b\u1ecf m\u1eb7c kh\u00e1ch.<\/li>\n<li>N\u1ebfu \u0111\u00e3 h\u1ee9a, h\u00e3y th\u1ef1c hi\u1ec7n. \u0110\u1eebng qu\u00ean tr\u1ea3 l\u1eddi kh\u00e1ch h\u00e0ng d\u00f9 ch\u00ednh b\u1ea1n \u0111\u00e3 \u0111\u1ec1 ngh\u1ecb h\u1ecd ch\u1edd \u0111\u1ee3i.<\/li>\n<\/ul>\n<p><a href=\"https:\/\/bizflyportal.mediacdn.vn\/bizflyportal\/techblog\/xu-16293658642159.jpg\" data-fancybox=\"techblog_.main_content_blog_Detail_text\"><img decoding=\"async\" src=\"https:\/\/bizflyportal.mediacdn.vn\/thumb_wm\/1000,100\/bizflyportal\/techblog\/xu-16293658642159.jpg\" alt=\"X\u1eed l\u00fd t\u00ecnh hu\u1ed1ng kh\u00e1ch h\u00e0ng ph\u00e0n n\u00e0n khi b\u1ea1n kh\u00f4ng tr\u1ea3 l\u1eddi \u0111\u01b0\u1ee3c c\u00e2u h\u1ecfi c\u1ee7a h\u1ecd\" \/><\/a><\/p>\n<p><em>X\u1eed l\u00fd t\u00ecnh hu\u1ed1ng kh\u00e1ch h\u00e0ng ph\u00e0n n\u00e0n khi b\u1ea1n kh\u00f4ng tr\u1ea3 l\u1eddi \u0111\u01b0\u1ee3c c\u00e2u h\u1ecfi c\u1ee7a h\u1ecd<\/em><\/p>\n<h2 id=\"xu_ly_tinh_huong_khach_hang_hoi_ve_mot_san_pham_ban_khong_co_san\" dir=\"ltr\" data-auto-toc-id=\"xu_ly_tinh_huong_khach_hang_hoi_ve_mot_san_pham_ban_khong_co_san\">X\u1eed l\u00fd t\u00ecnh hu\u1ed1ng kh\u00e1ch h\u00e0ng h\u1ecfi v\u1ec1 m\u1ed9t s\u1ea3n ph\u1ea9m b\u1ea1n kh\u00f4ng c\u00f3 s\u1eb5n<\/h2>\n<p dir=\"ltr\">Trong tr\u01b0\u1eddng h\u1ee3p n\u00e0y, b\u1ea1n n\u00ean c\u00f3 nh\u1eefng l\u1eddi nh\u01b0: &#8220;Xin l\u1ed7i v\u00ec s\u1ef1 b\u1ea5t ti\u1ec7n n\u00e0y. Hi\u1ec7n m\u1eb7t h\u00e0ng \u0111ang h\u1ebft n\u00ean b\u00ean em s\u1ebd b\u1ed5 sung trong th\u1eddi gian s\u1edbm nh\u1ea5t. C\u1ee5 th\u1ec3 s\u1ebd kho\u1ea3ng 1-2 tu\u1ea7n n\u1eefa. Anh\/ch\u1ecb c\u00f3 th\u1ec3 cho em xin th\u00f4ng tin li\u00ean l\u1ea1c, ngay khi h\u00e0ng v\u1ec1 b\u00ean em s\u1ebd nh\u1eafn tin cho anh\/ch\u1ecb c\u00f3 \u0111\u01b0\u1ee3c kh\u00f4ng \u1ea1?&#8221;.<\/p>\n<p dir=\"ltr\">Vi\u1ec7c b\u1ea1n \u0111\u01b0a ra m\u1ed9t l\u1eddi h\u1ee9a r\u1eb1ng s\u1ea3n ph\u1ea9m s\u1ebd s\u1edbm restock v\u00e0 th\u00f4ng tin s\u1ebd c\u1eadp nh\u1eadt nhanh nh\u1ea5t cho kh\u00e1ch h\u00e0ng th\u1ec3 hi\u1ec7n s\u1ef1 t\u1eadn t\u00e2m, chu \u0111\u00e1o, k\u00e9o kh\u00e1ch h\u00e0ng quay tr\u1edf l\u1ea1i.<\/p>\n<h2 id=\"xu_ly_tinh_huong_thuc_hien_mot_cuoc_chuyen_giao_khach_hang\" dir=\"ltr\" data-auto-toc-id=\"xu_ly_tinh_huong_thuc_hien_mot_cuoc_chuyen_giao_khach_hang\">X\u1eed l\u00fd t\u00ecnh hu\u1ed1ng\u00a0th\u1ef1c hi\u1ec7n m\u1ed9t cu\u1ed9c chuy\u1ec3n giao kh\u00e1ch h\u00e0ng<\/h2>\n<p dir=\"ltr\">\u0110\u00f4i khi \u0111\u00e3 \u0111\u1ebfn gi\u1edd b\u1ea1n h\u1ebft ca, ho\u1eb7c kh\u00f4ng th\u1ec3 ti\u1ebfp t\u1ee5c c\u00f4ng t\u00e1c, b\u1ea1n c\u1ea7n chuy\u1ec3n giao th\u00f4ng tin kh\u00e1ch, nhi\u1ec7m v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch cho \u0111\u1ed3ng nghi\u1ec7p.\u00a0\u0110\u1ec3 chuy\u00ean nghi\u1ec7p, b\u1ea1n n\u00ean c\u00f3 s\u1ef1 th\u00f4ng b\u00e1o cho c\u1ea3 ph\u00eda \u0111\u1ed3ng nghi\u1ec7p v\u00e0 kh\u00e1ch h\u00e0ng nh\u01b0 sau:<\/p>\n<ul dir=\"ltr\">\n<li>Xin l\u1ed7i v\u00e0 gi\u1ea3i th\u00edch v\u1edbi kh\u00e1ch h\u00e0ng v\u1ec1 vi\u1ec7c chuy\u1ec3n \u0111\u1ed5i ng\u01b0\u1eddi ph\u1ee5 tr\u00e1ch ch\u0103m s\u00f3c.<\/li>\n<li>Xin ph\u00e9p kh\u00e1ch cho g\u1eedi h\u1ed3 s\u01a1\/th\u00f4ng tin c\u1ee7a h\u1ecd cho ng\u01b0\u1eddi ti\u1ebfp qu\u1ea3n.<\/li>\n<li>N\u1ebfu b\u1ea1n c\u00f3 m\u1ed1i quan h\u1ec7 t\u1ed1t v\u1edbi kh\u00e1ch, b\u1ea1n c\u00f3 th\u1ec3 h\u1ee9a v\u1edbi h\u1ecd s\u1ebd support kh\u00e1ch h\u00e0ng v\u00e0 \u0111\u1ed3ng nghi\u1ec7p trong m\u1ed9t th\u1eddi gian ng\u1eafn tr\u01b0\u1edbc khi chuy\u1ec3n giao d\u1ee9t \u0111i\u1ec3m.<\/li>\n<li>G\u1eedi \u0111\u1ea7y \u0111\u1ee7 th\u00f4ng tin, gi\u1ea5y t\u1edd c\u1ea7n thi\u1ebft, trao \u0111\u1ed5i c\u1ee5 th\u1ec3 c\u00f4ng vi\u1ec7c v\u1edbi ng\u01b0\u1eddi ti\u1ebfp qu\u1ea3n.<\/li>\n<\/ul>\n<p><a href=\"https:\/\/bizflyportal.mediacdn.vn\/bizflyportal\/techblog\/xu-16293660387139.jpg\" data-fancybox=\"techblog_.main_content_blog_Detail_text\"><img decoding=\"async\" src=\"https:\/\/bizflyportal.mediacdn.vn\/thumb_wm\/1000,100\/bizflyportal\/techblog\/xu-16293660387139.jpg\" alt=\"X\u1eed l\u00fd t\u00ecnh hu\u1ed1ng kh\u00e1ch h\u00e0ng ph\u00e0n n\u00e0n khi b\u1ea1n th\u1ef1c hi\u1ec7n chuy\u1ec3n giao cho ng\u01b0\u1eddi kh\u00e1c\" \/><\/a><\/p>\n<p><em>X\u1eed l\u00fd t\u00ecnh hu\u1ed1ng kh\u00e1ch h\u00e0ng ph\u00e0n n\u00e0n khi b\u1ea1n th\u1ef1c hi\u1ec7n chuy\u1ec3n giao cho ng\u01b0\u1eddi kh\u00e1c<\/em><\/p>\n<p dir=\"ltr\">B\u1ea5t k\u1ef3 ai khi b\u00e1n h\u00e0ng c\u0169ng s\u1ebd g\u1eb7p r\u1ea5t nhi\u1ec1u t\u00ecnh hu\u1ed1ng b\u1ea5t ng\u1edd, o\u00e1i o\u0103m. Nh\u01b0ng n\u1ebfu b\u1ea1n tinh t\u1ebf, ch\u1ecbu kh\u00f3 h\u1ecdc h\u1ecfi v\u00e0 gi\u1eef th\u00e1i \u0111\u1ed9 chuy\u00ean nghi\u1ec7p th\u00ec vi\u1ec7c x\u1eed l\u00fd t\u00ecnh hu\u1ed1ng kh\u00e1ch h\u00e0ng ph\u00e0n n\u00e0n l\u00e0 r\u1ea5t d\u1ec5 d\u00e0ng. M\u1ed7i s\u1ef1 c\u1ed1 n\u00e0y \u0111\u1ec3 g\u00f3p ph\u1ea7n n\u00e2ng cao k\u1ef9 n\u0103ng b\u00e1n h\u00e0ng, nh\u1eadn \u0111\u01b0\u1ee3c s\u1ef1 tin t\u01b0\u1edfng, qu\u00fd m\u1ebfn v\u00e0 t\u0103ng l\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng trung th\u00e0nh.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>X\u1eed l\u00fd t\u00ecnh hu\u1ed1ng kh\u00e1ch h\u00e0ng ph\u00e0n n\u00e0n l\u00e0 m\u1ed9t k\u1ef9 n\u0103ng v\u00f4 c\u00f9ng quan tr\u1ecdng trong ho\u1ea1t \u0111\u1ed9ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u1ee7a t\u1ed5 ch\u1ee9c. Kh\u00e1ch h\u00e0ng l\u00e0 nh\u1eefng ng\u01b0\u1eddi r\u1ea5t kh\u00f3 t\u00ednh v\u00e0 th\u01b0\u1eddng c\u00f3 nh\u1eefng th\u1eafc m\u1eafc, v\u1ea5n \u0111\u1ec1 c\u1ea7n \u0111\u01b0\u1ee3c gi\u1ea3i quy\u1ebft m\u1ed9t c\u00e1ch kh\u00e9o l\u00e9o, nhanh ch\u00f3ng. H\u00e3y c\u00f9ng Bizfly t\u00ecm hi\u1ec3u ngay 10 t\u00ecnh hu\u1ed1ng m\u00e0 nh\u00e2n vi\u00ean t\u01b0 v\u1ea5n hay g\u1eb7p ph\u1ea3i trong qu\u00e1 tr\u00ecnh ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111\u1ec3 t\u1eeb \u0111\u00f3 c\u00f3 cho m\u00ecnh kinh nghi\u1ec7m t\u1ea1i b\u00e0i vi\u1ebft d\u01b0\u1edbi \u0111\u00e2y.<\/p>\n","protected":false},"author":1,"featured_media":4318,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"cybocfi_hide_featured_image":"yes","footnotes":""},"categories":[95],"tags":[],"class_list":["post-4317","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ky-nang-cham-soc-khach-hang"],"_links":{"self":[{"href":"https:\/\/edu.dtsoft.vn\/khohoclieu\/wp-json\/wp\/v2\/posts\/4317","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/edu.dtsoft.vn\/khohoclieu\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/edu.dtsoft.vn\/khohoclieu\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/edu.dtsoft.vn\/khohoclieu\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/edu.dtsoft.vn\/khohoclieu\/wp-json\/wp\/v2\/comments?post=4317"}],"version-history":[{"count":1,"href":"https:\/\/edu.dtsoft.vn\/khohoclieu\/wp-json\/wp\/v2\/posts\/4317\/revisions"}],"predecessor-version":[{"id":4319,"href":"https:\/\/edu.dtsoft.vn\/khohoclieu\/wp-json\/wp\/v2\/posts\/4317\/revisions\/4319"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/edu.dtsoft.vn\/khohoclieu\/wp-json\/wp\/v2\/media\/4318"}],"wp:attachment":[{"href":"https:\/\/edu.dtsoft.vn\/khohoclieu\/wp-json\/wp\/v2\/media?parent=4317"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/edu.dtsoft.vn\/khohoclieu\/wp-json\/wp\/v2\/categories?post=4317"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/edu.dtsoft.vn\/khohoclieu\/wp-json\/wp\/v2\/tags?post=4317"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}